What Are The Duties Of A Front Desk Receptionist At A Hotel?

What does a hotel front desk receptionist do?

Some of the duties hotel front desk clerks typically have are: Taking calls from guests staying at the hotel as well as external customers.

Scheduling and modifying guest room reservations and other accommodations.

Assigning guests to their rooms and distributing hotel room keys..

What are the duties and responsibilities of hotel receptionist?

HOTEL RECEPTIONISTwelcome and greet guests.answer and direct incoming calls.inform guests of hotel rates and services.make and confirm reservations for guests.ensure proper room allocation.register and check guests in.confirm relevant guest information.verify guest’s payment method.More items…

How much does a front desk receptionist at a hotel make?

Front Desk Receptionist SalariesJob TitleSalaryHilton Front Desk Receptionist salaries – 1 salaries reportedA$22/hrNovotel Hotels Front Desk Receptionist salaries – 1 salaries reportedA$48,299/yrISS Facility Services Front Desk Receptionist salaries – 1 salaries reportedA$23/hr17 more rows

How much do front desk workers make at hotels?

Front Desk Clerk SalariesJob TitleSalaryChoice Hotels Front Desk Clerk salaries – 24 salaries reported$9/hrAlliedBarton Front Desk Clerk salaries – 23 salaries reported$29,594/yrHampton Inn by Hilton Front Desk Clerk salaries – 23 salaries reported$9/hrBest Western Front Desk Clerk salaries – 21 salaries reported$10/hr16 more rows

What are the duties and responsibilities of front desk?

Responsibilities for Front Desk AgentCheck guests in and out of their rooms.Answer any questions guests have.Make recommendations for activities and restaurants.Store any luggage guests have.Answer the phone and direct the call.Take reservations on the phone.Arrange transportation for guests.More items…

What is front office responsibilities?

Front Office Duties and Responsibilities Answer the phone, take messages, and redirect calls to appropriate offices. Organize and maintain files and records; update when necessary. Create and maintain updated documents and spreadsheets. Oversee sorting and distribution of incoming mail.

What skills do you need to be a front desk?

Front Desk Resume SkillsCustomer Service.Courteousness & Professionalism.Interpersonal Skills.Data Entry.Time Management Skills.Guest Reservation System.Technical Skills.Point of Sale (POS)More items…

What qualities and skills are needed by the assistant who is responsible for the front desk?

Front Desk Administrative Assistant Skills and Personality Traits. We calculated that 10% of Front Desk Administrative Assistants are proficient in Phone Calls, Front Desk Operations, and Office Supplies. They’re also known for soft skills such as Writing skills, Interpersonal skills, and Detail oriented.

What skills do you need to work front desk at a hotel?

What Are Guest Service Skills?Communication.Composure.Computer Literacy.Friendliness.Organization.Problem Solving.Sales Skills.More items…

How do I become a good hotel front desk receptionist?

10 Traits of a Great Hotel Front Desk AgentEmpathetic and Caring. When guests approach the front desk to check in, they may be tired from their travels. … Willing to Go Above and Beyond. … Ability to Anticipate Guests’ Needs. … Engaging and Inquisitive. … Calm, Composed. … Always Smiling. … Knowledgeable about the Local Area. … Resourceful.More items…

What are receptionist duties?

Receptionist Job Responsibilities: Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.

What skills do you need to be a hotel receptionist?

You’ll need:customer service skills.sensitivity and understanding.to be thorough and pay attention to detail.patience and the ability to remain calm in stressful situations.the ability to work well with others.excellent verbal communication skills.administration skills.the ability to understand people’s reactions.More items…

What are the qualities of front office staff?

The attributes essential for the front office personnel are:Personal hygiene. … Calmness. … Diplomacy. … Retention ability. … Good manners. … Cheerfulness. … Problem solver. … Reference point.More items…

What is the average pay for a hotel receptionist?

$12.75National Average As of Jan 8, 2021, the average hourly pay for a Hotel Receptionist in the United States is $12.75 an hour.

What is the most important skill that is required of a receptionist?

Receptionists should have outstanding communication, interpersonal, customer service, and organizational skills. They spend most of their time dealing with a wide variety of guests and visitors. This means that they have to interact with people who have different personalities and behaviors.